Privacy Policy

Last Updated: June 2025

1. Introduction

Vakya Labs LLP ("Vakya Labs," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vakyalabs.com (the "Site") or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and company name when you fill out the enquiry form or contact us directly.
• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages, collected automatically when you browse the Site.
• Communication Data: The content of messages you send us through forms, email, or other channels.
• Business Information: Details about your project requirements or business needs that you voluntarily share with us.
• Transaction Data: Payment and billing information for clients who engage our services (processed securely through authorised payment channels).

We do not intentionally collect sensitive personal data (such as health information, religious beliefs, or financial account numbers beyond what is needed for billing).

3. How We Collect Information

• Directly from you: When you complete a contact form, send us an email, or engage our services.
• Automatically: Through cookies, web beacons, and similar technologies when you visit the Site.
• From third parties: Via analytics providers, social media platforms, and other partners in accordance with their privacy policies.

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Process transactions and send related information (invoices, receipts, project updates)
• Improve and personalise the Site and our service offerings
• Communicate with you about promotions, updates, and other news about our services (you may opt out at any time)
• Monitor and analyse usage and trends to improve the user experience
• Comply with legal obligations and enforce our Terms of Service
• Detect, prevent, and address technical issues or fraudulent activity

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store certain information when you use the Site. Cookies help us understand how visitors use the Site, remember your preferences, and improve your experience.

Types of cookies we may use:

• Strictly Necessary Cookies: Required for the Site to function properly.
• Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted vendors who assist us in operating the Site and delivering services (e.g., hosting, email delivery, analytics), subject to confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your explicit prior consent.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Client project data is typically retained for a period of 3 years following project completion. You may request deletion of your data at any time (subject to legal obligations).

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by law.

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Object: Object to our processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at business@vakyalabs.com. We will respond within 30 days.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008, along with applicable rules thereunder. Any disputes shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh, India.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Contact:

• Email: business@vakyalabs.com
• Phone: +91 73032 61295
• Entity: Vakya Labs LLP, Lucknow, Uttar Pradesh, India